Daily Wear & Handling

• The "Last On, First Off" Rule: Always put your jewelry on last after applying perfumes, lotions, hairsprays, or makeup, as these chemicals can damage metals and stones. Remove your jewelry first when undressing to avoid snagging on clothing.
• Keep It Dry: Remove jewelry before showering, bathing, or swimming. Exposure to water, especially chlorinated pool water or saltwater, can accelerate tarnishing and damage gold plating.
• Avoid Strenuous Activity: Take off your pieces before exercising, gardening, or performing household chores to prevent exposure to sweat and harsh cleaning chemicals.
• Sleep Safely: Remove all jewelry before going to bed to prevent accidental pulling, tangling, or damage to delicate chains and settings.

Cleaning Instructions

• Regular Maintenance: After each wear, gently wipe your jewelry with a soft, lint-free microfiber cloth to remove surface oils and dirt.
• Deep Cleaning: For a thorough clean, use a solution of lukewarm water and a few drops of mild, fragrance-free dish soap.Soak for 5–10 minutes, then use a very soft-bristled brush (like a baby toothbrush) to clean hard-to-reach areas.Rinse thoroughly with clean water and dry immediately with a soft cloth.
• Avoid Harsh Cleaners: Do not use abrasive cleaners, toothpaste, baking soda, or commercial jewelry "dips," especially on plated or gemstone pieces, as these can strip finishes or scratch surfaces.

Proper Storage

• Store Individually: To prevent scratches and tangling, store each piece in its own soft pouch or a lined jewelry box with separate compartments.
• Ideal Environment: Keep your jewelry in a cool, dry, and dark place away from direct sunlight, extreme heat, or humidity.
• Prevent Tarnish: For sterling silver and plated items, storing them in airtight containers or using anti-tarnish strips can help slow down oxidation.

Shipping Information

• Global Delivery: We are pleased to offer worldwide shipping to our customers across the globe.
• Origin of Shipment: Our most popular, regularly stocked items ship directly from our warehouse in Ontario, Canada. To ensure the fastest delivery, some specialty items may ship directly from our global designers and suppliers.
• Order Processing: Orders are processed Monday through Friday. Please allow 1–3 business days for processing, with shipment occurring the following day. Note that we do not process or ship orders on weekends or during major holidays.
• Delivery Timelines: Due to high demand, please allow 2–4 weeks for your order to arrive. If your package has not arrived within 30 days of shipment, you are eligible for a full refund.
• Customs & Duties: All prices are displayed tax-free in USD. Please be aware that your order may be subject to import taxes, duties, and customs fees once it reaches its destination. These charges are determined by your local customs office and are the sole responsibility of the customer.

Orders & Cancellations

• Modifying Your Order: To ensure fast delivery, we begin processing orders immediately. You may request a change or cancellation within 12 hours of placing your order. After this window, the order cannot be altered, but it can be returned for a full refund once received.
• Accepted Payments: We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal for secure transactions.

Returns & Refunds

• Initiating a Return: To begin a return, please contact our support team at info@evileyeworldwide.com.
• Damaged or Incorrect Items: If your order is defective, incorrect, or missing items, please contact us immediately. Include your order number and clear photographs of the items received so we can resolve the issue promptly.
• Refund Processing: Refunds are issued to your original form of payment.Credit/Debit Cards: Once we receive your return or approve a cancellation, please allow 7–10 business days for the credit to appear on your statement.Delayed Refunds: If your refund has not appeared after 10 business days, we recommend contacting your bank or credit card provider, as processing times vary by institution.