Refund policy

We want you to feel confident in your purchase. You may request a return within 30 days of receiving your order.

To be eligible, jewelry must be unworn, unused, and returned in its original condition and packaging with proof of purchase. Items showing wear, damage caused by misuse, improper storage or care, or missing components may not be accepted.

To request a return, email info@evileyeworldwide.com with your order number and reason for return before sending anything back. If approved, we will provide return instructions and the correct return address. Returns sent without prior authorization may not be accepted.

Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a tracked service, as the return remains your responsibility until it is received. Original shipping charges and any duties or taxes are non-refundable unless required by law or the return is due to our error.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If there is a problem, contact us promptly at info@evileyeworldwide.com with your order number and clear photos of the item and packaging so we can assess the issue and make it right.

Exceptions and final sale
Gift cards and items clearly marked final sale cannot be returned. Please contact us before purchasing if you have questions about a specific item.

Exchanges
The quickest way to exchange an item is to request a return. Once the return is accepted, place a separate order for the replacement item.

Order changes and cancellations
Email us as soon as possible if you need to change or cancel an order. We will do our best to help, but we cannot guarantee changes once an order has entered processing or has shipped.

European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without giving a reason. Returned items must be unworn, unused, in their original condition and packaging, and accompanied by proof of purchase. These rights are in addition to any other rights provided by applicable law.

Refunds
We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to post the credit. If more than 15 business days have passed since your refund was approved, contact info@evileyeworldwide.com.