FAQs

WHERE ARE ORDERS SHIPPED FROM?

All Evil Eye Worldwide orders are prepared and dispatched from Canada. We do not ship individual orders directly from overseas suppliers.

HOW CAN I TRACK MY ORDER?

We ship with tracking through Canada Post. When your order is dispatched, you will receive a shipping confirmation email with your tracking number. You can also use the Order Lookup page in our menu.

HOW LONG WILL DELIVERY TAKE?

We prepare orders promptly and send them through Canada Post. The delivery estimate shown at checkout and the carrier tracking page are the best guides for your destination. Carrier timelines may change because of weather, holidays, customs, or other network conditions.

WHICH COUNTRIES DO YOU SHIP TO?

Available destinations and shipping charges are displayed at checkout. If your destination is not available, email us before ordering.

CAN I CHANGE OR CANCEL MY ORDER?

Email info@evileyeworldwide.com as soon as possible with your order number. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered packing or has been handed to the carrier.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Available payment methods are shown securely at checkout. Payments are processed through Shopify; we do not receive your full card number.

WILL I BE CHARGED DUTIES OR IMPORT TAXES?

Orders delivered outside Canada may be subject to duties, taxes, or customs fees set by the destination country. These charges, when applicable, are the customer's responsibility.

HOW DO I REQUEST A RETURN?

Review the Refund Policy linked in the footer, then email us with your order number and reason for the request. Please wait for return instructions before sending an item.

WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?

Contact us with your order number and clear photos of the item and packaging. We will review the details and help resolve the issue.

HOW CAN I CONTACT YOU?

Email info@evileyeworldwide.com. We aim to respond within one business day.